Our current site admin is not able to find what are the steps to add one more user as a site admin. we need to know the step by step instructions on how to do that.
we need the new site admin to be site admin for JIRA software ... all projects under the site.
Hi Rahul - Welcome to the Atlassian Community!
Take a look as this article I previously wrote:
Basically, you go to user management, select a user, hit add to groups, and add that user to the site admin group.
Yould could also select site admin groups from user management and groups, and add users invidually into it.
Here is the complete documentation with step by step guide.
thanks @Elvir .. I think the problem is.. the current site admin was also a regular user who was later converted to site admin. Still at present he is not able to see the user management menu (this is what info i have). Not sure if he was made site admin with no rights to make others site admin..
but i will still check.. will go through the links you have given and see what happens.
FYI we are using the web/cloud version of JIRA..