We have a bug on Associate an issue type with a screen scheme screen on jira

[Pavan Nayak]

Unable to associate issue type with screen

Please help. 

I have followed this step 

https://confluence.atlassian.com/jirakb/unable-to-associate-issue-types-to-screen-schemes-1127257710.html

But no succes

[Nicolas Grossi]

@Pavan Nayak the association is as follows:

Issue (bug) has an Issue Type Screen Scheme associated, and that screen scheme is associated with screen used by that issue type on several workflow steps/actions.

Regards

Nicolas

[Pavan Nayak]

please see the screenshot Nicolas 

[Trudy Claspill]

Your post is tagged that you are using the Cloud product. You may notice that article says:

"Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms."

Please confirm for us, are you using Jira Cloud or Jira Server/Data Center?

Please tell us the steps you are executing and what you are experiencing when you are trying to associate an issue type with a screen, including any error messages you see. Screen images will be helpful.

[Pavan Nayak]

jira server/data center 

[Nicolas Grossi]

@Pavan Nayak which version are you using ?

Regards

Nicolas

[Pavan Nayak]

8.13.22

[Nicolas Grossi]

@Pavan Nayak if this is a free plan, could you please restart jira and try again if the issue persist could you please attach the log files @ jira user directory \log directory and jira installation directory / log directory as zip here

Regards

Nicolas

[Pavan Nayak]

this is a license version. we have tried restarting. did not help. I can provide the support zip in sometime

[Nicolas Grossi]

@Pavan Nayak 

If this is a licensed jira instance, I will suggest you to file a support request on support.atlassian.com

Regards

Nicolas