We couldn't connect to that issue Make sure that this issue actually exists in that project. If it d

[Cihat Haktanır]

Hello, I get backup of my jira. And I only changed some issues created and updated date in entities XML file. I did it before. After that I imported my documents to jira with Merge with existing cloud users method. And now when ı tried open issues I get a error message like that:

We couldn't connect to that issue

Make sure that this issue actually exists in that project. If it does, try again in a few minutes. If you still can't link to the issue, contact your Jira admin.

All my issues and projects are seen no problem but when I tried oped issues I got an error message. Please help me.

[Cihat Haktanır · Accepted solution]

I solved problem.

[Muhanad Znbrakji]

Hi, I am having the same problem. How did you solve it?

Thanks in advance!

[Jan Anderson]

Hi.  I'm having the same issue with a stakeholder who needs update issue.  How can you tell if you your issue exists, other than hitting the link and going in there ok.

[Muhanad Znbrakji]

Finally I issued a support ticket by Jira and they solved it for me. Apparently it was an internal bug.

[Charl Brill]

I'm still getting this issue some times (most of the time). Please can someone suggest a solution to this issue?

[Carolina SILVA]

hello same on my side, a user created 2 issues, they were accessible and after some days, no more access. 

The error message is the same WE COULND'T CONNECT TO THAT ISSUE

I'm an admin, and when I'm login with its access, everything is accesible

Atlassian bug?