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Velocity Report is Empty

Hi There,


We want to use Issue Count across all reports and insights (not Story Points). Currently the Velocity Chart shows and empty view. How can I update our account to use Issue Count to show data in the Velocity Chart?


Thank you!


2 answers

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Danut M _StonikByte_
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May 23, 2023

Hi @Denali Lumma,

As an alternative to the limited Jira reports, you could try our Great Gadgets app, which offers a Team Velocity gadget that supports issue count, is highly configurable and offers more functionalities. 


This app offers many other gadgets that you might find useful. For example, you can aslo display sprint burnup/brundown or release burnup/burndown by issue count. 

If you have questions, please don't hesitate to contact us at

Thank you,

Danut M.

Thank you, will check it out!

Hello @Denali Lumma

Go to board settings -> Estimation -> select issue count in estimation statics then check velocity chart.


Thank you! However, I can not access this. When I go to "Configure Board" I don't see anything called "Estimation". Here is what I see:


Screenshot 2023-05-23 at 8.42.13 AM.png

Open active sprint or backlog then click on elipsis there you will find board settings as shown in attachment.IMG_6359.jpeg

Thank you, yes I see this path on older Jira tenancies, but not on this new one I am working with.


Original tenant (setting is available):

Screenshot 2023-05-24 at 2.12.19 PM.png

New tenant (setting is no where to be found):


Screenshot 2023-05-24 at 2.13.15 PM.png

I wonder if I'm in some sort of A/B test. I want the old view back, if so. 

As far as I can tell, with the new UI, there is no way to specify issue count be used instead of story points.

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