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Validate issue based on - if the issue was ever in particular status before. Edited

We have workflow with statuses Open, Inprogress, Resolved, Reopened. I need particular field to populate and set to mandatory when reopened issues are moved to resolved. This can be done by adding a field required validator and a screen, on reopened to resolved transition.

But sometimes users move reopened status issues to inprogress status before they move it to resolved.

So in this case, is there a possible way to check that ticket "was in reopened status before" 

I need to validate with required field when any issue is moved to resolved status only when if the issue was ever in reopened status.

2 answers

0 votes
John Funk Community Leader Dec 24, 2020

Hi Samuel,

You should be able to include in your query this: status was in reopened

@John Funk  I din't get. I need to add an validator in workflow and a resolve screen when the issues are moved to resolved status. So which validator will work to know the issue was ever in reopened status?


John Funk Community Leader Dec 28, 2020

There's probably a couple of ways to do that. One is to set the value of a custom field when the status moves to Reopened. Then check the value of that field in a Validator when moving to the status in question.

Another is create a new Transition from Reopened to InProgress to force the user to navigate to that Status. 

Finally, you could get an add-on like JMWE or ScriptRunner where you could write your own validator. 

0 votes
Daniel Ebers Community Leader Dec 27, 2020

Hi Samuel,

wouldn't it be the easiest solution to put the validator also on the transition from reopened -> in Progress?

You state you have basically exact that already in place for the reopened -> Resolved transition.

[...] required validator and a screen, on reopened to resolved transition

Regards,
Daniel

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