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Using {{approval.approver.displayName}} does not work in Automation


I'm working on an Automation rule that will send an email to the approvers when the ticket approval process has been completed. All smart values are properly calculated, except for {{approval.approver.displayName}} which should give me the display name of the person who approved the change.

Based on the documentation, {{approval.approver}} should give you the user id of the person who approved the change and it is mentioned that user smart values can be combined with this so I assumed that adding ".displayName" would do the trick but when the email is sent that value shows empty.

Here is the structure of the email I'm sending:

{{approval.approver.displayName}} has completed the approval on {{approval.completedDate}} with {{approval.decision}} decision for {{issue.key}}.

*** Approvals status: ***
Name: {{approver.displayName}} - Action: {{approverDecision}}


Any thoughts?

2 answers

1 accepted

0 votes
Answer accepted
James Navin Atlassian Team Jun 26, 2022

Hi @Rodolfo Romero ,

Thanks for raising this issue. It looks like you've stumbled across a bug. The `{{approval.approver}}` is actually currently being rendered as a plain `String`, rather than as a `User` object and hence won't work for your use case.

I have raised to address the problem. Will hopefully be able to fix it soon.



Hi James,

I can confirm that this has been fixed and deployed to Cloud.



0 votes
Jack Brickey Community Leader Jun 17, 2022

what if you test w/o DisplayName then check if it is giving the correct accountID? Just trying to dissect the problem to find the broken bit. You might use the log action to record {{approval.approver.displayName}}  as well. 

Without "displayName" it provides the account ID.

Jack Brickey Community Leader Jun 20, 2022

ok that is good to know. if you use log action with 


what is logged? 

I have the exact same problem, I'm trying to use Automation to work out who is the approver in a request with multiple approvers, then send an email which includes the name of the person who approved the request.

The following shows all possible approvers which is what I do not require.



The following is blank, logging it only returns 'Log'



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