Using {{approval.approver.displayName}} does not work in Automation

[Rodolfo Romero]

I'm working on an Automation rule that will send an email to the approvers when the ticket approval process has been completed. All smart values are properly calculated, except for {{approval.approver.displayName}} which should give me the display name of the person who approved the change.

Based on the documentation, {{approval.approver}} should give you the user id of the person who approved the change and it is mentioned that user smart values can be combined with this so I assumed that adding ".displayName" would do the trick but when the email is sent that value shows empty.

Here is the structure of the email I'm sending:

{{approval.approver.displayName}} has completed the approval on {{approval.completedDate}} with {{approval.decision}} decision for {{issue.key}}.

*** Approvals status: ***
{{#issue.Approvals}}
{{#approvers}}
Name: {{approver.displayName}} - Action: {{approverDecision}}
{{/}}
{{/}}

Any thoughts?

[James Navin · Accepted solution]

Hi @Rodolfo Romero ,

Thanks for raising this issue. It looks like you've stumbled across a bug. The `{{approval.approver}}` is actually currently being rendered as a plain `String`, rather than as a `User` object and hence won't work for your use case.

I have raised https://codebarrel.atlassian.net/browse/AUT-2414 to address the problem. Will hopefully be able to fix it soon.

Cheers,

James

[Rodolfo Romero]

Hi James,

I can confirm that this has been fixed and deployed to Cloud.

Thanks!

Rodolfo

[Jack Brickey]

what if you test w/o DisplayName then check if it is giving the correct accountID? Just trying to dissect the problem to find the broken bit. You might use the log action to record {{approval.approver.displayName}}  as well. 

[Rodolfo Romero]

Without "displayName" it provides the account ID.

[Jack Brickey]

ok that is good to know. if you use log action with 

{{approval.approver.displayName}}

what is logged? 

[Anil Jassi]

I have the exact same problem, I'm trying to use Automation to work out who is the approver in a request with multiple approvers, then send an email which includes the name of the person who approved the request.

The following shows all possible approvers which is what I do not require.

{{issue.Approvers.displayName}}

The following is blank, logging it only returns 'Log'

{{approval.approver.displayName}}