Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,297,267
Community Members
 
Community Events
165
Community Groups

Using Working Days for Due Date automation

I have some automations that calculate the SLA (due date) for bugs depending on the priority set. These work great!

Now I need to consider non working days such as holidays or company weeklong shutdowns. If due date falls on those days, I need the new due date to be the next business working day.

I thought that adding those non working days to each of the boards would be considered for the automation but they are not.

Does anyone have an alternative solution? Thanks!

2 answers

0 votes

Hi, @Paty Souza 

As I see, the Negotiated SLA type might work perfectly here. This functionality is present in the SLA Time and Report for Jira add-on. Just choose the Negotiated date when selecting the SLA Goal type while setting up your SLA:

SLA goal type 2.png

You can find more useful information about this SLA type here

Do you need help configuring the SLA according to your needs described in this question? If so, let me know! As this add-on is created by my SaaSJet team, I’m here to help you.

I've seen this thread but it doesn't provide an example of how to do it.....v

Hi @Paty Souza 

Adding to suggestion from @Mohamed Benziane ...you reminded me that I never followed up answering that other thread.  Thanks!

Short answer: I believe you can only do this at this time by hard-coding the dates in a series of conditions, and then increment the due date multiple times with re-fetches.

Longer answer: A couple of automation design issues make my original suggestion not possible...

  • Smart value, list filtering cannot use parameters in functions.  That would have allowed a generic list of holiday dates to be iterated upon...or at least counted for matches: "how many holidays are >= {{now}} and <= {{issue.duedate}}"
  • Advanced branching runs in parallel and asynchronously, so "walking" the holiday dates in a list to increment due date could wipe out prior updates.

Kind regards,
Bill

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,660 views 37 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you