I have some automations that calculate the SLA (due date) for bugs depending on the priority set. These work great!
Now I need to consider non working days such as holidays or company weeklong shutdowns. If due date falls on those days, I need the new due date to be the next business working day.
I thought that adding those non working days to each of the boards would be considered for the automation but they are not.
Does anyone have an alternative solution? Thanks!
Hi, @Paty Souza
As I see, the Negotiated SLA type might work perfectly here. This functionality is present in the SLA Time and Report for Jira add-on. Just choose the Negotiated date when selecting the SLA Goal type while setting up your SLA:
You can find more useful information about this SLA type here.
Do you need help configuring the SLA according to your needs described in this question? If so, let me know! As this add-on is created by my SaaSJet team, I’m here to help you.
Hi @Paty Souza
Adding to suggestion from @Mohamed Benziane ...you reminded me that I never followed up answering that other thread. Thanks!
Short answer: I believe you can only do this at this time by hard-coding the dates in a series of conditions, and then increment the due date multiple times with re-fetches.
Longer answer: A couple of automation design issues make my original suggestion not possible...
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