Users Cannot Add Watchers with Issue Security Scheme in place.

Mike Bell March 14, 2024

Error adding Watchers in tickets... "we couldn't add that watcher". It will display a list of all users, but the error occurs after selecting the person.

When I disable the Issue Security Scheme it appears that the Reporter can add any Watcher they want. In the Scheme I allow Reporter, Current Assignee, My Group. No option for Watcher exists. 

Can I not have an Issue Security Scheme Set while allowing users be able to add Watchers... boy I hope that isn't the case.

Someone please tell me that I am wrong.



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Trudy Claspill
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March 14, 2024

Hello @Mike Bell 

I see there is a change requests to support using Watchers within the Issue Security Scheme.

If Watchers are not part of the Security scheme then it doesn't really make sense to be able to add Watchers to the issue. They wouldn't be able to see it.

I think the only work around might be to use a custom multiple User Picker field to specify Watchers, and use that custom field in the issues security level.

Mike Bell March 20, 2024

Thanks Trudy. I have made the option visible to disable during ticket creation or editing. 

Another option that I came up with, but didn't use, was to set automation to add a specific watcher to every ticket created by specific users.

I hope that Atlassian finally fixes this.




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