Users Cannot Add Watchers with Issue Security Scheme in place.

Mike Bell March 14, 2024

Error adding Watchers in tickets... "we couldn't add that watcher". It will display a list of all users, but the error occurs after selecting the person.

When I disable the Issue Security Scheme it appears that the Reporter can add any Watcher they want. In the Scheme I allow Reporter, Current Assignee, My Group. No option for Watcher exists. 

Can I not have an Issue Security Scheme Set while allowing users be able to add Watchers... boy I hope that isn't the case.

Someone please tell me that I am wrong.

Thanks,

Mike

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Trudy Claspill
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March 14, 2024

Hello @Mike Bell 

I see there is a change requests to support using Watchers within the Issue Security Scheme.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

If Watchers are not part of the Security scheme then it doesn't really make sense to be able to add Watchers to the issue. They wouldn't be able to see it.

I think the only work around might be to use a custom multiple User Picker field to specify Watchers, and use that custom field in the issues security level.

Mike Bell March 20, 2024

Thanks Trudy. I have made the option visible to disable during ticket creation or editing. 

Another option that I came up with, but didn't use, was to set automation to add a specific watcher to every ticket created by specific users.

I hope that Atlassian finally fixes this.

Thanks,

 

Mike

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