User unable to import issues

[Gustavo Juarez]

What permission does a user need to be able to import issues?

[Deepanshu Natani · Accepted solution]

The user needs to have the Create Issue project permission and the Make bulk changes global permission for the projects in which the user want to create issues in. The administrator can perform more advanced bulk imports.

More detailed information for this is available here: https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/

[Gustavo Juarez]

Thank you. I need more guidance to give him permissions,

[Trudy Claspill]

Here is the link for info on managing global permissions, where you would need to grant the Make bulk changes permission:

https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

And here is the link for info on managing project level permissions:

https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/

[Gustavo Juarez]

Thank you @Trudy Claspill !!!!!! that was exactly what I needed!!

[Trudy Claspill]

The user would need at least Create Issue in the target project and maybe Browse Projects.

What error is the user receiving when trying to import the issues?

[Gustavo Juarez]

Access Denied

it seems that have tried to perform an operation which you are not permitted to perform.