User password is not able to change after the migration from cloud to server

[Renming Li]

1.We migrated all the data from cloud to local Server.
2.Account information is been successfully migrated to local Server.
3.When I try to change the password of any user, the option of "change password" is not present.
4.In general configuraiton , the external user management is set to off.

(We use trial license for now, but we will install the commerial license later, is it license relevant?)

[mogavenasan]

Hi @Renming Li,

Nope, this is not related to licensing. As stated in Migrating from Jira Cloud to Server applications:

9. Reset the passwords for your users

After you finish migrating from Jira Cloud to Jira Server, you must reset the passwords for your users. To do this, you can either:

• notify all users that they need to click Forgot password to reset their password. Learn how to send an email to all Jira users.

• log in as sysadmin and reset everyone's password. 

Can I know if you have logged in as sysadmin account?