User has many failed login attempts but no button/link for "

[Help Desk]

PER:
https://confluence.atlassian.com/jirakb/how-to-reset-failed-login-count-from-within-jira-442270086.html

there is supposed to be a link on the users record for:
Reset Failed Login Countlink

in the Login Details column.

however, this user is only a ServiceDesk "Customer", there are no jira lic. seats issued.

how do we reset the failed attempts in this case?

[Alexey Matveev]

Hello,

Try to find this user in User Management. The user must be there. After you find the user, there must be a link. You can find this user by the email address

[Gary Fitzgerald]

I have same issue i.e. 112 failed logins but no link to reset