I'm not aware of any permissions in Jira Cloud that would prevent a user from being able to see attachments on issue that they otherwise would have access to see.
If truly only one user is affected, it's probably worth experimenting with user-specific aspects of their Jira experience. Some things to try:
You brought up an excellent point. I contacted user and she is on IE. I explained that IE is no longer supported by Microsoft and asked her to switch to Chrome. Switching to Chrome has eliminated more problems than I can count. Thank you for the reply. If switching does not work, I will continue with the list your provided.
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