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User can´t add correct future sprint to ticket


I have a headscratcher to a problem that I would need help with. I have created a scrum board with several sprints, 1 active and 5 future sprints. I would like to add one specific ticket to the fifth future sprint, and I as a Jira admin are able to do it however when another user try to do it he will only see the first 3 future sprints but not the 2 last one in that board. When he tries to add a sprint in the sprint field he can only see the active sprint and the first 3 sprints and he is not able to search for it. 

Anyone that has an idea why I am able to do this and he is not? 

1 answer

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Answer accepted

Apparently the issue will be solved if the user go to the backlog of the specific board which have all the sprints. Then he/she will be able to select the sprints directly from the issues. A re-indexing of Jira doesn´t resolve this though...

Hi Eric
I have faced same issue on Jira Server 8.13, have you fired a bug to Atl team?

Hi Vitaliy!

I never did, but since you also have the same problem it must be a bug. Therefore I just created a bug report and will get back to you when I get a response from Atlassian.



I have found some
from Server 8.11 maybe there are other related bugs already. Anyway thank you.

Thank you! Seems like an upgrade to new version will solve it then :) 

For people finding this,

This issue still persists in v 8.12.1 you need to upgrade to 8.13.1 or 8.14.0

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