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Updated Custom Field description is not being reflected Edited

I have a custom Jira field.  I updated the description and it is not showing the update.   I followed the steps in this article and still didn't work

https://confluence.atlassian.com/jirakb/changes-to-custom-field-descriptions-are-not-visible-on-the-create-issue-screen-in-jira-server-833986770.html

 

Also, I only see the description when I create a new ticket.  How can I see the description when I edit an existing ticket?

2 answers

0 votes
John Funk Community Leader May 13, 2021

Hi Sandra,

The link you provide is for Jira Server. But your deployment type on this question says you are using Cloud. If that is the case, then the Server information won't apply. 

Can you describe what you have done to try to change the field description? 

Hi John, yes I'm on the Cloud instance of Jira.  I created a custom field. I need to change the description and my updates are not being applied.  I also updated the Field Configurations.

John Funk Community Leader May 13, 2021

Can you share a screen shot of your field configuration? 

Hi John,

I attached a screenshot of the Field Configuration and Description.

Thank you

Sandra

field_configuration.pngfield_description.png

John Funk Community Leader May 14, 2021

I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

Have you updated the description for the custom field in both the Custom Fields screen and all Field Configurations that apply to the project(s) where you want to see the new description?

Hi Trudy, yes I updated the Field Configuration value but I'm still not seeing the updated field.  When I create a ticket or edit an existing ticket, I would l like to see that description value.

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