UnknownHostException: mail-us.prd.msg.ss-inf.net

[Ben Lahrech Zoubida]

We have this error message this morning when sending emails with automation

UnknownHostException: mail-us.prd.msg.ss-inf.net

Please conatct pascal.cribier@inetum.com to help us to solve this issue 

priority high 

[Katrin Mayrhofer · Accepted solution]

We have the same problem  - is Atlassian informed?

[Katrin Mayrhofer]

https://jira-software.status.atlassian.com/incidents/rvhpmpt53ylq

[Ioannis Tsavlidis · Accepted solution]

Same here

[Venkata Ramana Kaza · Accepted solution]

Even we are experiencing this issue.

[Ben Lahrech Zoubida]

Atlassian response : 

We want to let you know that we are receiving similar complaints from our customers and this looks like a wider impact from our end.

We have raised an internal incident at our end and our developers are currently reviewing the issue. We will get back to you as soon as we have more information from our developers on this.

[lukasz_mikolajczyk · Accepted solution]

We have exactly the same issue, atlasian, what is going on ? Bogomil Shopov, is this only instruction for server instance? 

[lukasz_mikolajczyk]

https://jira-software.status.atlassian.com/incidents/rvhpmpt53ylq

[Niels William Porsborg · Accepted solution]

I experience the same issue as well in my Jira Cloud instance. 

[Bogomil Shopov · Accepted solution]

hi, could you check if this could solve your problem:

https://confluence.atlassian.com/confkb/mail-fails-to-send-intermittently-with-unknown-smtp-host-error-789087034.html