The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
For the last few days I've been unable to attach images to either new or existing tickets.
When dragging and dropping jpegs or pngs into a ticket, the system tries to upload, then displays a 'Failed to load' error (screen grab attached). If I try to upload an image by browsing and uploading the image file, Jira doesn't respond at all (closes the pop-up as if it's been actioned, but no difference on screen).
There look to be several similar issues posted in the forum but nothing from this year. Is this a known problem - with a known fix?
Thanks,
Sarah
Hi @Sarah_Fuller and welcome to the community!
Does this problem persists to your colleagues as well, I would suggest you to raise a request on Atlassian support (https://support.atlassian.com/contact/) if you are indeed on a paid plan. Atlassian team will look into this issue and provide any feedback.
Hope it helps!
Alex
👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.