Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,367,715
Community Members
 
Community Events
168
Community Groups

Unable to update status of a ticket

name suggestions are not coming while updating status of tickets. developer name or reviewer name should be suggested while type some characters.

2 answers

0 votes

Hello @Subash Kumar 

Welcome to the community.

Have the users ever logged into Jira?

Are you working with a Company Managed project or a Team Managed project?

What field are you trying to update?

Have you been granted the global permission for Browse Users and Groups, by a Jira Administrator?

0 votes
John Funk Community Leader Sep 13, 2022

Hi Subash - Welcome to the Atlassian Community!

Updating the status of a ticket is not the same as updating the value of a field in the ticket. What exactly are you trying to do? 

I am trying to update status as well as name of assignee and reviewers in a ticket for my company project.

John Funk Community Leader Sep 13, 2022

So, you can create an Automation for Jira rule that is based on the Issue transitioning to a particular status. Then you can set the assignee and reviewers automatically. 

Here is some more information on Automation for Jira:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events