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Unable to update status of a ticket

name suggestions are not coming while updating status of tickets. developer name or reviewer name should be suggested while type some characters.

2 answers

0 votes

Hello @Subash Kumar 

Welcome to the community.

Have the users ever logged into Jira?

Are you working with a Company Managed project or a Team Managed project?

What field are you trying to update?

Have you been granted the global permission for Browse Users and Groups, by a Jira Administrator?

0 votes
John Funk Community Leader Sep 13, 2022

Hi Subash - Welcome to the Atlassian Community!

Updating the status of a ticket is not the same as updating the value of a field in the ticket. What exactly are you trying to do? 

I am trying to update status as well as name of assignee and reviewers in a ticket for my company project.

John Funk Community Leader Sep 13, 2022

So, you can create an Automation for Jira rule that is based on the Issue transitioning to a particular status. Then you can set the assignee and reviewers automatically. 

Here is some more information on Automation for Jira:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics:

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

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