Unable to start Jira after installing trial version

[Saira]

Hello,

I've installed Jira trial version (30 days) today. After installation got a blank page.

Can't reach this page.

https://www.atlassian.com/software/jira/download

is there any other link to download Jira Cloud.

Please help to resolve this issue.

Thanks

Saira

[Nic Brough -Adaptavist- · Accepted solution]

If you got a blank page, that implies something is running (the Tomcat that Jira runs on), but that there is something wrong (Either Jira has not started on top of Tomcat, or there's a block somewhere).  Could you tell us what url you are using and where Jira has been installed?

Could you read the log file to see what the service is doing?  It will be <jira home>/logs/atlassian-jira.log - does that show Jira running ok, or are there lots of errors in it?

>is there any other link to download Jira Cloud.

No, you cannot download Jira Cloud, it is a service you subscribe to.  The link you have given is to the download for Jira Server, and that link is working fine for me, it takes us off to the download archives.

[Saira]

Hi Nic,

I've downloaded Jira software server using this url:

https://www.atlassian.com/software/jira/download

Post installation, got blank page while accessing Jira - localhost:8080 

also checked the logs, no errors were found.

after 30 mins finally got the Jira setup window. 

[Saira]

set up is pretty slow. a suggestion that this should be included as a note in documentation (trial version) 

its taking long time for the services to start & set up Jira trial version

Thanks,

[Nic Brough -Adaptavist-]

Ahh.  Yes, it does take quite a bit of resource to get a Jira running.  (Frustrating, I remember times when it was so small it started in under 10 seconds)

[PVS · Accepted solution]

Hi @Saira 

Could You Please Try Use the  Internet Exposer Browser . In This Browser its work 

https://www.atlassian.com/software/jira/download Only this is the main link  

[Saira]

I've used this link to download on IE browser. after installation, it is showing blank page with this url.

http://localhost:8080/

Thanks,

[Saira]

is it possible to have a remote session

[PVS]

I will Give the proper information  

[PVS]

First Shutdown the jira and Clear the lock and Plugin data 

What is the data base Your Using ??

[mete]

Hi Saira,

you cannot download jira cloud, only server products can be installable.

If you install jira sofware server, which link do you use for access it ?

Check if you have :

• "Atlassian JIRA" windows service running
• Compatible database installed

do not hesitate to add a screenshot

Regards.

[Saira]

Hi Mete,

I've downloaded Jira Software server using this url:

https://www.atlassian.com/software/jira/download

after installation, got blank page : localhost:8080 

after 30 mins finally got the Jira set up page - Finishing your setup.

[PVS]

Ok