Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to invite users to free plan when i only have 9 active users Edited

Background: I started out with 9/10 active users. I tried inviting the 10th user and got an error message (see screenshot). I de-activated 1 user making it 8/10 active users and tried again. The same error message appeared. The billing page shows that I only have 8 users.

To confirm, I have 8 users with status "Has site access" and 1 user with status "No site access". I also tried re-activating the 1 person to give them site access and the same error message below appeared for them too. 

Screen Shot 2021-01-11 at 4.31.23 PM.png

Screen Shot 2021-01-11 at 4.36.34 PM.pngScreen Shot 2021-01-11 at 5.54.25 PM.png

2 answers

0 votes
John Funk Community Leader Jan 11, 2021

Hi Megan - Welcome to the Atlassian Community!

Make sure you don't have 3 people in the JSM product, also. That's probably what is preventing you from adding more people even though it's Jira you want to add them to. 

John Funk Community Leader Jan 11, 2021

What about Opsgenie or Confluence or other products? You must be at your limit for one of those. 

Thanks John! It was actually the statuspage account limit that got in the way. Greatly appreciate your response!

Like John Funk likes this

Hi John! Thank you for your response. I checked that out, but I'm not using JSM. I tried installing it but then decided that it wasn't a good fit for us at this time. When viewing all products now JSM is in the "Discover" section.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,071 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you