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Unable to install JIRA Software

After upgrading to 8.15.0 core, I can no longer install JIRA software.  I've tried going to 8.16.0, same issue.  I just get a "An expected error occurred.  Refer to the logs for more information".  I'm a bit stuck since I cannot install, nor license JIRA software anymore.

Help!  :)

 

Only thing in the log is:

2021-04-10 07:49:05,329-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq 192.168.2.100 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2021-04-10 07:49:05,513-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq 192.168.2.100 /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '8.16.0' to version '8.16.0'
2021-04-10 07:49:05,521-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq 192.168.2.100 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application'
2021-04-10 07:49:06,460-0600 UpmScheduler:thread-2 WARN vdi [c.a.upm.pac.PacClientImpl] The request to check for app updates may take longer than expected because 194 apps are installed that could have updates. This may impact the performance of loading the Manage Apps page.

 

 

1 answer

1 accepted

2 votes
Answer accepted
Clark Everson Community Leader Apr 10, 2021

Hi Lyle,

 

Seems you're plugins either aren't launching or something is going on with the UPM. I would shut down jira and start by clearing the plug in cache then restart. If that doesn't work, shut down and enable the plug ins in the database.

This issue seems similar to yours from a few years ago so the steps in here should still apply: https://community.atlassian.com/t5/Jira-Software-questions/Jira-7-3-crashed-after-upgrade-UPM-Manager-no-chance-to-start/qaq-p/818125

 

Best,
Clark

Clark, you are a lifesaver.  It ended up being the plugins needed to be updated in the database:

update pluginstate set pluginenabled='true' where pluginkey like '%atlassian%'

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DEPLOYMENT TYPE
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VERSION
8.16.0
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