Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to install JIRA Software

After upgrading to 8.15.0 core, I can no longer install JIRA software.  I've tried going to 8.16.0, same issue.  I just get a "An expected error occurred.  Refer to the logs for more information".  I'm a bit stuck since I cannot install, nor license JIRA software anymore.

Help!  :)


Only thing in the log is:

2021-04-10 07:49:05,329-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2021-04-10 07:49:05,513-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq /rest/plugins/1.0/installed-marketplace [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.jira.jira-software-application' from version '8.16.0' to version '8.16.0'
2021-04-10 07:49:05,521-0600 UpmAsynchronousTaskManager:thread-4 INFO vdi 455x859x6 1lu2leq /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.jira.jira-software-application'
2021-04-10 07:49:06,460-0600 UpmScheduler:thread-2 WARN vdi [c.a.upm.pac.PacClientImpl] The request to check for app updates may take longer than expected because 194 apps are installed that could have updates. This may impact the performance of loading the Manage Apps page.



1 answer

1 accepted

2 votes
Answer accepted
Clark Everson Community Leader Apr 10, 2021

Hi Lyle,


Seems you're plugins either aren't launching or something is going on with the UPM. I would shut down jira and start by clearing the plug in cache then restart. If that doesn't work, shut down and enable the plug ins in the database.

This issue seems similar to yours from a few years ago so the steps in here should still apply:



Clark, you are a lifesaver.  It ended up being the plugins needed to be updated in the database:

update pluginstate set pluginenabled='true' where pluginkey like '%atlassian%'

Suggest an answer

Log in or Sign up to answer
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

131 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you