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Unable to get Github controls to show in a task/story/bug

We've installed the JIRA Github connector and as far as I am concerned it is installed, synced and configured correctly. We cannot get the interface to appear in tickets though. 

I can confirm: 

  • The extension permissions are set to spec
  • I am a site admin and have double checked project permission schemes
  • The screen scheme includes the development item and it is not set to hide when empty

Not sure what else there could be blocking this but I have used it before so I know it should work but it just isn't.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
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