Unable to filter by the options created in a custom field

[Olivera Todorovska]

Hello,

We've created a custom field on a Jira Project and we'd want to filter by one of the options. When using the filter it is not working. 

Please advise. 

[Nic Brough -Adaptavist-]

I would start by renaming your "Category" field.  Jira already has two Category fields built into it if you've got one of the non-core applications, and that is going to give you massive problems with search already, adding a third one is not going to help.

Even if you insist on going back to Category, you may find it a useful test to rename the custom field temporarily so you can check what happens when you try to use it by a slightly different name.

[Olivera Todorovska]

Hi Nic, 

We've tried that and it doesn't work. 

[Nic Brough -Adaptavist-]

Ok, so can you explain what is "not working"?  Autocomplete?  Search giving unexpected results?  Where are you trying to use these filters?