Unable to drag an drop tickets on the Kanban board

[Tamas Varga]

After migrate our self hosted jira software instance, we can not drag and drop the cards on the kanban board

[Tamas Varga · Accepted solution]

Hi Guys! Thanks everyone who try to help me. The problem was the Zephyr (Capture for Jira) plugin. After I disable it and refresh the board, the drag and drop works fine!

Cheers Tamas

[Thorsten Letschert _Decadis AG_]

Hi @Tamas Varga ,

If the workflow seems to be finde, please check the board settings for the correct status mapping.

Head over to Board > Configure > Columns.

In order to drag and drop your cards, the statuses have to be mapped with the corresponding columns.

Cheers
Thorsten

[Tamas Varga]

Hello Thorsten!

Thank you for your answer. I double check what you say, all status is mapped to the right columns.

Tamas

[Thorsten Letschert _Decadis AG_]

Hi @Tamas Varga,

Thanks for the feedback. If all the permissions are correct and the statuses are mapped, it sounds indeed like a strange behaviour. You've mentioned migrating - have you already tried to re-create this board? I'm hinting towards the question of whether boards aren't working at all or only migrated boards might be affected!?

Cheers
Thorsten

[Tamas Varga]

Hello @Thorsten Letschert _Decadis AG_ !

Yes, all of my migrated boards affected. I've tried what you say before. If I make a brand new Kanban software development project the same thing happens. 

This is very odd behavior.

Tamas

[Alexey Matveev]

Hello,

Check the workflow for the tickets and make sure that you have permission to transition issues.

[Tamas Varga]

All we have permission to transition issues. The issue transition is working fine on the Issue view or the Bulk change/Transition Issues function. Only the drag and drop transition stuck.