Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to delete a backlog task Edited

Issue.png

I am the site admin but unable to delete a backlog issue, any ideas? 

 

4 answers

1 accepted

0 votes
Answer accepted

The problem was resolved by upgrading the plan then adding myself to the project roles. 

🚀Thanks for the update!

1 vote
Adrian Atlassian Team Jan 13, 2020

Hi @Darren Rockett 

Can you confirm that you also have the delete issues project permission? 

Hi Adrian, thanks for the prompt response. I can see there are slight differences in the schemes assigned to the various projects (not through my own doing). I am unable to edit the Delete Issues permission, 

 

Project role

Administrators

atlassian-addons-project-access

 


Thanks
Darren 

Adrian Atlassian Team Jan 13, 2020

Hi @Darren Rockett 

 

  1. Are you able to see the Actions button on the top right of the project permissions page ?
  2. Click that > Edit permissions 
  3. Scroll to Delete Issues > Click Edit
  4. Add yourself there. 

 

Another way to check if you have permission to delete the issue

  1. Go to the permission helper page
  2. Fill in your username, the issue you want to delete and select the delete issues permission then hit submit. 
  3. Here if you do not have permission to delete the issue, it should tell you exactly why. 

Thanks @Fernando Bordallo

It does indeed tell me I don't have permission

 

@Adrian the button is disabled, apparently the Grant Permission option is not available on the free plan. I am assuming I will need to start paying to remove this? 

Adrian Atlassian Team Jan 13, 2020

Since the permission is currently granted to the project role  administrator, could you try adding yourself to this role on the users and role configuration of the affected project and see if it helps. 

Like Fernando Bordallo likes this
0 votes
John Funk Community Leader Jan 13, 2020

Hi Darren - you might be better off just Discarding or Aborting the issue. It's a pretty good policy to delete very few things if any, even for duplicates or mistakes. 

Hi John, the only option I have is delete, am I missing something? 

John Funk Community Leader Jan 13, 2020

You should add a new Status to your workflow for Discard (and maybe Aborted). See this blog for more information on how those can (should?) be used.  :-)

https://blog.huge.io/kanbans-four-conclusions-5cfb1716fa39

Full disclosure, it was written by my boss.  :-)

Like Fernando Bordallo likes this

I must say I like the concepts presented. I might take some learnings to my team. Thanks for sharing @John Funk 

John Funk Community Leader Jan 13, 2020

Thanks @Fernando Bordallo  - we use that process extensively in our organization. Maybe I should write an article on it.  :-)

Like Fernando Bordallo likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,349 views 22 31
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you