Unable to delete a backlog task

[Darren Rockett]

I am the site admin but unable to delete a backlog issue, any ideas? 

[Darren Rockett · Accepted solution]

The problem was resolved by upgrading the plan then adding myself to the project roles. 

[Fernando Bordallo]

🚀Thanks for the update!

[Adrian Stephen]

Hi @Darren Rockett 

Can you confirm that you also have the delete issues project permission? 

• https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

[John Funk]

Hi Darren - you might be better off just Discarding or Aborting the issue. It's a pretty good policy to delete very few things if any, even for duplicates or mistakes. 

[Darren Rockett]

Hi John, the only option I have is delete, am I missing something? 

[John Funk]

You should add a new Status to your workflow for Discard (and maybe Aborted). See this blog for more information on how those can (should?) be used.  :-)

https://blog.huge.io/kanbans-four-conclusions-5cfb1716fa39

Full disclosure, it was written by my boss.  :-)

[Fernando Bordallo]

I must say I like the concepts presented. I might take some learnings to my team. Thanks for sharing @John Funk 

[John Funk]

Thanks @Fernando Bordallo  - we use that process extensively in our organization. Maybe I should write an article on it.  :-)

[Darren Rockett]

Hi Adrian, thanks for the prompt response. I can see there are slight differences in the schemes assigned to the various projects (not through my own doing). I am unable to edit the Delete Issues permission, 

Project role

Administrators

atlassian-addons-project-access

Thanks
Darren 

[Adrian Stephen]

Hi @Darren Rockett 

1. Are you able to see the Actions button on the top right of the project permissions page ?
2. Click that > Edit permissions 
3. Scroll to Delete Issues > Click Edit
4. Add yourself there. 

Another way to check if you have permission to delete the issue

1. Go to the permission helper page
2. Fill in your username, the issue you want to delete and select the delete issues permission then hit submit. 
3. Here if you do not have permission to delete the issue, it should tell you exactly why. 

[Fernando Bordallo]

This might help you get to the permissions helper tool easier: 

https://confluence.atlassian.com/adminjiraserver/jira-admin-helper-938847791.html#JiraAdminHelper-PermissionHelper

[Darren Rockett]

Thanks @Fernando Bordallo

It does indeed tell me I don't have permission

@Adrian Stephen the button is disabled, apparently the Grant Permission option is not available on the free plan. I am assuming I will need to start paying to remove this? 

[Adrian Stephen]

Since the permission is currently granted to the project role  administrator, could you try adding yourself to this role on the users and role configuration of the affected project and see if it helps. 

[Darren Rockett]

No joy :-(