Everytime we test the connection when we create issue from gmail, we get a network timeout error.
have tried with both imap and pop3, both secure and not
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javax.mail.MessagingException: Read timed out while connecting to host 'imap.gmail.com' as user '' via protocol 'imap, caused by: java.net.SocketTimeoutException: Read timed out
javax.mail.AuthenticationFailedException: Read timed out while connecting to host 'pop.gmail.com' as user '' via protocol 'pop3
Welcome to Community! Nice to meet you.
It seems that your server isn't able to connect to Gmail for some reason.
Are you able to telnet directly to those ports on the Gmail server from your instance? Are you behind a firewall or proxy?
I do seem to have the same problem connecting to imap.gmail.com:993. I get the Read Timeout error when in company intranet (so behind a FW and proxy) and a complete different error when trying via the internet: Connection dropped by server.
What could be the reason?
Thank you for your follow-up. My suggestion to you would be the same, and that is to contact our Support Team so we can take a look at your logs and see what the problem might be.
Let me know if you have any trouble raising a ticket!
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