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Unable to create an issue using modal

Kedren Stuart
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 20, 2023

 

  1. Navigate to your project board in Jira
  2. Select Create at the top next to "Apps"
  3. Select issue type STORY
  4. Write a summary in the Summary field of the issue you would like to report
  5. Click outside of the summary field

Behavior: Summary field is cleared of any text entered

Expected Behavior:  Text entered in summary field saves and user can move forward with putting more information in other fields before selecting Create at the bottom of the modal

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 20, 2023

Hi @Kedren Stuart 

I assume you have permissions for creating issues in this Project?

This isn't normal behaviour - I'd suggest as a first step...

  • Try on a different browser / incognito mode
  • Clear your cache
  • Ask other users on your instance if this is happening for them

Let us know how it goes!

Ste

Kedren Stuart
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 21, 2023

Yes, a colleague of mine reported a similar issue and she is in a different project than I.  We both have permissions to create issues.  I just tried your steps to attempt to resolve the issue by using a different browser, going into incognito but the issue still exists.  It seems to be related to switching the Type of Issue from Bug.  If I keep it as Bug then I can move forward with completing my ticket using the modal.  But if I switch to Type of Issue as Story, then when I enter text into the summary field it will strip the content once I click outside and then remind me that its a required field. 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 21, 2023

Hi @Kedren Stuart 

I'd probably contact Atlassian Support just in case - ask for their assistance to confirm it's working as expected.

Ste

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