Unable to Add Team Members to a Project.

[bridie]

We have 2 projects running. 

Project A and Project B

Myself and another team member have invited a new registered user to Project B (who already has access to Project A), but she is not getting an invitation or notification. 

Does it have to be the Project Lead that invites users to the project? 

Or how else can we do this successfully?

[Brant Schroeder]

@bridie 

Welcome to the Atlassian Community.  You need to be a project admin and add them to the project.  Once they have permissions to the project then they will get emails for that project.

[Carlos Garcia Navarro]

This article may help too: https://support.atlassian.com/jira-core-cloud/docs/add-users-to-your-project/

[Surya Yadav]

I followed what you outlined and it didn't work for me. 

I have a free plan and I'm having two projects at Jira. I would like to bring the same team members from the first project to the second project.

As you can see in the picture, I cannot add or search for any of my teammates in the second project. 

Any help would be highly appreciated! Thanks

[Brant Schroeder]

@Surya Yadav Are both projects Jira Software?

[Surya Yadav]

@Brant Schroeder yes both projects are Jira Software.

[Brant Schroeder]

Are they both on the same instance of Jira software?

[Surya Yadav]

@Brant Schroeder, I don't quite understand the meaning of "both on the same instance" in this context

[Brant Schroeder]

@Surya Yadav Do you have multiple Cloud software instances or just one.  They would each have a unique URL.

[Surya Yadav]

Only one. 

I managed to resolve this by creating some issues and assigning them to team members.

I noticed that the free version doesn't allow me to customize a team.