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Unable to Add Team Members to a Project.

We have 2 projects running. 

Project A and Project B

Myself and another team member have invited a new registered user to Project B (who already has access to Project A), but she is not getting an invitation or notification. 


Does it have to be the Project Lead that invites users to the project? 

Or how else can we do this successfully?

1 answer

1 vote
Brant Schroeder Community Leader Apr 07, 2021


Welcome to the Atlassian Community.  You need to be a project admin and add them to the project.  Once they have permissions to the project then they will get emails for that project.

I followed what you outlined and it didn't work for me. 


I have a free plan and I'm having two projects at Jira. I would like to bring the same team members from the first project to the second project.

As you can see in the picture, I cannot add or search for any of my teammates in the second project. 


Any help would be highly appreciated! Thanks


Jira Member.png

Brant Schroeder Community Leader Aug 09, 2022

@Surya Yadav Are both projects Jira Software?

@Brant Schroeder yes both projects are Jira Software.

Brant Schroeder Community Leader Aug 11, 2022

Are they both on the same instance of Jira software?

@Brant Schroeder, I don't quite understand the meaning of "both on the same instance" in this context

Brant Schroeder Community Leader Aug 17, 2022

@Surya Yadav Do you have multiple Cloud software instances or just one.  They would each have a unique URL.

Only one. 


I managed to resolve this by creating some issues and assigning them to team members.


I noticed that the free version doesn't allow me to customize a team. 

Like Brant Schroeder likes this

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