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Trigger for update status within 7 days

Mia Söderström
Mia Söderström I'm New Here Jun 04, 2021

We want to set a timeframe for closing issues. When a issue is solved we want to close the issue after 7 days. 

Is that possible? 

Kind regards / Mia Söderström 

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Fazila Ashraf
Fazila Ashraf Community Leader Jun 04, 2021

Hi @Mia Söderström 

Do you have automation for jira? If yes, you can setup a rulle like in https://www.atlassian.com/software/jira/automation-template-library/auto-close-jira-issues

If you have scriptrunner, you can setup a scheduled job to do the same like in https://docs.adaptavist.com/sfj/automatically-close-out-old-support-tickets-11993258.html

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Jack
Jack Community Leader Jun 04, 2021

He will need some sort of automation or scripting add-on. Examples - automation for Jira or Scriptrunner

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