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Transition between the same statuses

Hi everyone!
Could you help me. I see the situation Done to Done in the transitions. How is it possible? Why there can be a transition between the same statuses? When my task is in one status, I can only change it to another. But I see situations that I can't explain.photo_2023-05-16_18-21-42.jpg

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Steve Long -Evelon-
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May 17, 2023

Hi @Natalie

So it is feasible to have a self-transition that goes from and to the same status.

This could be done for example, to force the use of a post function that updates a particular field, or force users to fill out fields on a transition screen (rather than edit them directly).

If these transitions are carried out, then it shows in the ticket audit as you're seeing there.

Here's an article that talks a little bit about self-transitions as well:

I can't comment on exactly what the use case is for yourself, but I hope that provides some context! 

thanks a lot, now it's clearer!)

Like Steve Long -Evelon- likes this

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