Toggl Update; Toggle Button Disappears Edited

following update of toggl button to 1.9.0 the toggl button no longer shows up in Jira--though still works as usual from the browser menubar--firefox 57.0.4 (64-bit) on MacOS.  Do you know if there is a fix to this issue that I can implement?

2 answers

0 votes

Hi Chris,

  • Are you using Cloud or Server?
  • Does it show up if you open a private window in Firefox?
  • Does it work if you open Firefox in Safe Mode?

I am using Firefox 57.0.4 on Sierra with the Toggle 1.9.0 add-on and I started a Cloud instance and I was able to get it to show up in that instance:

Screen Shot 2018-01-10 at 5.05.04 PM.png

Screen Shot 2018-01-10 at 5.05.15 PM.png

As a test I did this in a local instance and it showed up as well. 

I would try a Private Window and Safe Mode.  To put Firefox in Safe Mode:

  1. Click the menu button Fx57menu ,
  2. Click Help
  3. Select Restart with Add-ons Disabled

Let me know what you find.



Still does not show up.  This is absolutely infuriating.  I hate when a simple update to software completely sidelines me for hours.  What else can I try?  I've removed toggl plug-in from firefox and reinstalled it.  I see various "versions" of toggl integration for jira on the "manage add-ons" section of my jira account.  Do I need to download and install a different version from there?  Completely at a loss here.

I'm on a cloud account and have tried starting firefox in a private window and safe mode.  Not sure, thought, what safe mode was supposed to do as it disables the add-ons.

This has been submitted as a jira bug (AC-2398).  More specifically, the toggl button (and apparently other 3rd party apps) is no longer showing up on the right side of the screen when a specific issue is selected on a board.  Instead, user must navigate to the issue detail page to start/stop timer instead of starting and stopping timer from the board screen.

Thanks for letting me know.  I'm going to watch that issue as well.  I find it interesting I don't experience that issue so hopefully the product team can resolve this quickly.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

649 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you