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The Resolution Date is not updated once the issues reach to Done Status

This happens for 3 projects, once the ticket is put to Done column resolution is unresolved.

How can I change it?resolution.png

3 answers

3 accepted

2 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 12, 2020

Hi Pavle,

You need to update the workflow to add a post function on the transition to Done to set the Resolution field. 

1. Go to Settings > Issues > Workflow

2. Find your workflow and click Edit

3. Find the transition to Done and click on it.

4. In the pop-up, click on Post Functions

5. Click Add post function

6. Click Update issue Field

7. Select Resolution in Issue Field dropdown

8. Select Done in Field value dropdown. 

9. Click Add

10. Publish the workflow.

This will not update the issues that are already Done. You will need to retroactively update those. You can follow this thread for instructions:

https://community.atlassian.com/t5/Jira-Software-questions/Resolution-field-behavior-adding-new-and-retroactive-updates/qaq-p/1060329

Good Luck!

I have tried this several times, and there is no pop-up to add post functions. I am on Jira cloud.

Beth Jaswa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 18, 2023

It's not a popup - it's at the bottom of the page.  Click on the "Post Functions" tab.  Here's a screenshot:

Screen Shot 2023-04-18 at 3.21.27 PM.png

0 votes
Answer accepted

Make sure you have the resolution post function in place https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

The second problem is that you now have a bunch of tickets without the resolution dates (it doesn't work retroactively).

If you need to fix historical data and not skew your reporting, consider looking at our free addon (Quantifythat has a special "resolution checker" tool. Because we deal with things like throughput and other Kanban metrics we have the data to fix this.

0 votes
Answer accepted
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 12, 2020

Hi @pavle.todorovic ,

The following instructions are meant to prevent current issues from having the resolution field mistakingly set.

https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html?_ga=2.181717991.152218642.1591579934-1478559027.1570682324

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