The Resolution Date is not updated once the issues reach to Done Status

[pavle.todorovic]

This happens for 3 projects, once the ticket is put to Done column resolution is unresolved.

How can I change it?

[John Funk · Accepted solution]

Hi Pavle,

You need to update the workflow to add a post function on the transition to Done to set the Resolution field. 

1. Go to Settings > Issues > Workflow

2. Find your workflow and click Edit

3. Find the transition to Done and click on it.

4. In the pop-up, click on Post Functions

5. Click Add post function

6. Click Update issue Field

7. Select Resolution in Issue Field dropdown

8. Select Done in Field value dropdown. 

9. Click Add

10. Publish the workflow.

This will not update the issues that are already Done. You will need to retroactively update those. You can follow this thread for instructions:

https://community.atlassian.com/t5/Jira-Software-questions/Resolution-field-behavior-adding-new-and-retroactive-updates/qaq-p/1060329

Good Luck!

[Ken]

I have tried this several times, and there is no pop-up to add post functions. I am on Jira cloud.

[Beth Jaswa]

It's not a popup - it's at the bottom of the page.  Click on the "Post Functions" tab.  Here's a screenshot:

[George Mihailoff · Accepted solution]

Make sure you have the resolution post function in place https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

The second problem is that you now have a bunch of tickets without the resolution dates (it doesn't work retroactively).

If you need to fix historical data and not skew your reporting, consider looking at our free addon (Quantify) that has a special "resolution checker" tool. Because we deal with things like throughput and other Kanban metrics we have the data to fix this.

[Ollie Guan · Accepted solution]

Hi @pavle.todorovic ,

The following instructions are meant to prevent current issues from having the resolution field mistakingly set.

https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html?_ga=2.181717991.152218642.1591579934-1478559027.1570682324