Tempo Timesheets not loading

I just installed and enabled the free trial of Tempo Timesheets 7.9.2, and the add-on is unable to load. I have the latest version of JIRA Agile (6.4.3), are the two maybe not compatible?

When I click on the Tempo Timesheets addon in the "manage add-ons" section of the administration module, I merely get a small box saying: "This add-on couldn't be loaded. It has one or more errors that prevent it from being enabled."

Any ideas? Where would I find more details on the errors that are occuring?

1 answer

1 accepted

0 votes
Accepted answer

Hi,

the version of JIRA Agile you are using should not cause any conflict with Tempo Timesheets. Can you restart your JIRA and see if Tempo enables then. If this does not resolve the problem, can you create an Issue in our support project (https://tempoplugin.jira.com/browse/JTS) and attach the JIRA logs (see https://confluence.atlassian.com/pages/viewpage.action?pageId=16121981for information where to find the logs) so we can better investigate this.

Kind regards,

Susanne

Hello!

Thanks for the quick reply. I had already restarted the server in the meanwhile, and that indeed solved the issue. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

156 views 8 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you