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Sync between structure and issues

Hey community,
I've written a listener that changes the value of a certain custom field.
The problem is that the field does get updated in the relevant issue but on Structure it doesn't (only if I manually update some field in that issue via Structure and then it updates the data). In addition, I've tried to add re indexing to the listener script and the logs shows everything works fine, also when I export the issues the data is updated which means the changes are actually written to the database.
In conclusion, I think the problem is in the structure "behavior".

Thanks in advance.

1 answer

Hello @Yuval Maron 

David from ALM Works here.

Structure relies on Jira's EventManager updates to refresh data.
Please check if the updates you expect to see in Structure are being displayed in the Issue's History Tab.
You should be able to see a "made changes" entry if you open the Issue and look at the History tab under the Activity section of the page.

If there's no update on the Issue History, our suggestion is to change the script to use either one of these options:

  • initiate issue event manually using IssueEventManager
  • use IssueManager.updateIssue() with corresponding event dispatch option to update the field.

If you do see the events in the issue history, it may be best to work directly with our support team. You can initiate a ticket by emailing or through our portal

Please let me know if this helps. I look forward to your reply!

Best Regards,
David Niro

@David Niro_ALM Works 
Thank you for your help!
I don't see the relevant changes in the activity history, 
The second option didn't work for me, you have an example of the first one and how to use it?

Hello Yuval,

You are very welcome!

I can share an example of how each option would look.

Option 1:


CUSTOM_SCRIPTRUNNER_UPDATE_EVENT = 10000 // TODO: define event type id here
IssueEventDispatcher.dispatchEvent(CUSTOM_SCRIPTRUNNER_UPDATE_EVENT, issue, null, false);

Option 2:

issue.setCustomFieldValue(customField, customFieldNewValue)

ComponentAccessor.getIssueManager().updateIssue(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), (MutableIssue)currentIssue, EventDispatchOption.ISSUE_UPDATED, true);

Please let me know if this helps!  I look forward to your response!!

Best Regards,
David Niro

@David Niro_ALM Works 

Thanks, I'll continue Yuval's work on this issue :) 


Is 1000 the ID of the task update event?

If not, how can I find this ID?



Best Regards,


Hello @dorin gez !

1000 is an example.  You will need to create a custom event and then reference it.  Here are the steps:

1) Add a new custom event using *Administration* *>* *System >* *Advanced > Events,* add a new event using template - *Generic Event*.

2) Take the *event type id* that can be found in the browser address bar if click the ‘Edit’ link for the new event 

3) Update the scripted field  - add triggering this new custom Jira event on the value calculation. The *_event_type_id_* should be taken from the previous step.

Please let me know if it helps!

Best Regards,
David Niro

Hell @David Niro_ALM Works !

Thank you so much for the detailed tutorial it really helped me understand your solution.
I created an event and linked it as described in your explanation and the update is still not done properly  - nothing changes inside the structure..

import com.atlassian.jira.event.issue.IssueEventDispatcher

def CUSTOM_SCRIPTRUNNER_UPDATE_EVENT = 10100 // My Generic Event
IssueEventDispatcher.dispatchEvent(CUSTOM_SCRIPTRUNNER_UPDATE_EVENT, issue, null, false);

I would be happy for your help to correct my code

Thank you,

Hello @dorin gez ,

You are very welcome!  To assist further, we would need to review the entire script.

Would you please initiate a support request with us?  You can email or create a directly from our portal

I look forward to continuing our conversation!

Best Regards,
David Niro

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