We were browsing the backlog and updating issues from the Plan mode of our project. Suddenly only closed issues were available in the plan mode view.
According to our documentation on the Plan Mode:
An issue will only be visible in Plan mode if:
- the issue is not a Sub-Task,
- the issue matches the board's Saved Filter (see Configuring Filters),
- the issue's status maps to one of the board's columns (but not the 'Done' column), and
- there is at least a status being mapped to the right most column. Eg. If you have the columns To Do, In Progress, and Done, ensure that you have a status mapped to In Progress at least. If you map all the statuses to the first column (To Do), you will not be able to see any issues in the Backlog.
Please make sure if you the Closed status mapped to the Done column.
Hope this helps.
Hi, and thanks for the answer We can only see issues with the status "Closed" in Plan Mode The boards's Saved Filter shows the correct issues when we test this The status "Closed" is mapped to the "Done" column, we also have statuses related to the To Do and In Progress columns The Backlog worked perfectly fine while we worked in it, but suddenly after doing a refresh, only closed cases were displayed... No idea about what happened... Regards Tor Håkon
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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