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Successfully imported tickets HOWEVER without comments and attatchments ?!

Nathan Turner
Nathan Turner Mar 20, 2023

Can anyone advise on how to import attachments and comments from one JSD to another

All help is valued & much appreciated and

Thanks Again.

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Trudy Claspill
Trudy Claspill
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Mar 20, 2023

Hello @Nathan Turner 

Is it correct to assume when you say JSD you mean Jira Service Desk?

What method are you using to import the data?

Are you moving data from one self-hosted system to another, cloud to cloud, or another pairing of self-hosted vs. cloud configurations?

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Nathan Turner
Nathan Turner Mar 24, 2023

Hi @Trudy Claspill

1. Jira Service Desk, correct !

2. and we have imported the data via a CSV file

3. Server to Server

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Trudy Claspill
Trudy Claspill
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Mar 24, 2023

This is the reference document for CSV Import for self-hosted JSD.

https://confluence.atlassian.com/servicemanagementserver/csv-import-1044784472.html

Although I see it doesn't actually talk about comments and attachments.

This document on CSV Import for Jira Software talks about the Advanced Import features available to Jira Administrators including importing comments and attachements.

https://confluence.atlassian.com/adminjiraserver072/importing-data-from-csv-829827152.html

I believe the same principles would apply to importing comments and attachments for issues in a JSD project.

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