Subtask option no longer appears

[seelye_naomi]

We recently moved from one instance of Jira to a new instance that allows our customers to use the self-serve portal.  In the original instance, we used to have the option to add a subtask to the ticket (see attachment for icon specification).  On the new instance, I see that Subtasks are turned on, however we no longer see the icon.  How do we go about reinstating the icon for use? 

[John Funk · Accepted solution]

Hi @seelye_naomi 

In your new instance, go to Settings > Issues > Sub-tasks. And make sure that Sub-tasks have been enabled and that you have at least one Sub-task type. 

If all of that is good, then make sure your Issue Type Scheme attached to the project has the Sub-task issue type included. 

[Callum Carlile _Automation Consultants_ · Accepted solution]

Hi @seelye_naomi , it sounds like you have moved to, or started using, Jira Service Management to give you access to the customer portal.

First thing I would check is the issue type scheme used by your project - do you have a y subtask issue types associated with your scheme? Depending on how you moved to this new instance/product, you may need to re-configure things such as this scheme

[seelye_naomi]

Can you walk me through the steps on how to do that?  

[Callum Carlile _Automation Consultants_]

Yeah sure:

Go to project settings > Summary - can you see any subtask issue types in the list under 'Issues'? If not:

1. Click into the scheme
2. Click Actions > Edit Issue Types
3. Drag and drop the subtask issue type(s) you need from the right column to the left
4. Click Save

[seelye_naomi]

Thanks everyone for your help.  Subtask option has been successfully added!