Structure create new issue dialog is empty

[Jozsef Lehocz]

Creating a new issue in Structure is easy by using its Add button. However, after creating the issue, the second opens an empty dialog instead of the normal Create Issue & Add to Structure dialog. After refreshing the browser window it works again.

How to fix this to avoid the empty dialog pop-ups?

[Dave Mathijs]

Hi @Jozsef Lehocz aparte from clearing your browser's cache, I would suggest to submit a support request with the vendor directly.

[Jozsef Lehocz]

Thank you for the quick suggestion.
The issue is the same on different browsers and desktops, so clearing the browser's cache does not really help.
Unfortunately, we can not submit a support request to the vendor directly.

[Dave Mathijs]

Why not? You do have a valid license, right? This is the direct link for support.

[Jozsef Lehocz]

The license is valid but expired.

[Dave Mathijs]

You cannot get support without a valid maintenance subscription, that's obvious.

Nevertheless, have you tried to get in contact with the vendor at all? Or have they already confirmed that they don't offer support without a valid license?

[Jozsef Lehocz]

On their support site, it is not possible to select the product currently we have, because we have not upgraded to the data center or the cloud version yet.

[Dave Mathijs]

Then try sending an e-mail to support@almworks.com

[David Niro]

@Jozsef Lehocz , please do send an email as @Dave Mathijs suggests.  Please also feel free to use the Data Center option if you decide to use the portal.  

Best,
David

[Jozsef Lehocz]

@David Niro , thank you, I sent the e-mail and the request already has been created.