Software not starting after server restart

[Omar Rondelli]

Atlassian Service started but Software not starting after server restart

[Dirk Ronsmans · Accepted solution]

Hey @Omar Rondelli ,

Could you gather/share some more information? 

• Did you check the logs?
• Was an upgrade performed?
• Is there anything else installed (JSM?)
• Can you check the versions & licenses page to see if the app is actually installed?

with only the message that it's not starting we can't do much I'm afraid.

[Omar Rondelli]

Hi,

After I rebooted the server (windows server 2012) Jira is not launching. I noticed there is no “JIRASoftware030317162115” under the seriveces…

I think I have upgraded to 8 a while ago (not sure if I have restarted the server since then)

Regards

[Omar Rondelli]

but it was working on Friday (before I restarted the server)

[Dirk Ronsmans]

Well you say the service was started but the software is not (or Jira Software is not).

The name of the service could have change after your upgrade. You can always see if there is a tomcat process running.

I would however check the logs first to see if there is an error message, perhaps a DB connection gone wrong? 

[Omar Rondelli]

Atlassian Jira started
JIRASoftware030317162115 disappeared

Jira not loading

I now launched the batch startup.bat. I think is installing?

[Omar Rondelli]

it is stuck on UpgradeIndexManager: Reindexing is not allowed after this uphbrade and there is no immedisate requests. the command window is still open

[Omar Rondelli]

this is the path of the service Atlantis Jira : "C:\Program Files\Atlassian\JIRA\bin\Tomcat8.exe.x64" //RS//JIRASoftware030317162115

[Dirk Ronsmans]

startup.bat is just the same as the service would do but then in a commandline window.

If your service is no longer there it could be renamed or you didn't check to install it as a service during the upgrade

To recreate it as a service you can follow these instructions: https://confluence.atlassian.com/adminjiraserver/running-jira-applications-as-a-windows-service-938847902.html

The fact that is it is stuck means you have to wait :)

[Dirk Ronsmans]

And in your services panel?

start -> run -> services.msc

How is it defined there? What's the startup type?

[Omar Rondelli]

automatic of course. Atlassian Jira lokos fine (start and stop with no errors) but jira not working 

This page isn’t working

regenttasks didn’t send any data.

ERR_EMPTY_RESPONSE

[Dirk Ronsmans]

• And what if you don't go by hostname?
• Have you tried going to the jira instance by ip:port ?
• How is your tomcat server.xml configured?
• Do you have any reverse proxy set up?
• Does your machine have a fixed ip or is it a static lease? (since you use a hostname, is it still dns resolveable?)

The empty response seems to come from your tomcat then. Did you try http and https?

Since we are a community of volunteers I'm just trying to get as much information as possible to try and guess what is going on. If you feel like all settings are perfect and obvious then feel free to open a a support ticket with Atlassian directly. (https://support.atlassian.com/contact)

Only trying to help with very limited information here ;-)

[Omar Rondelli]

Thanks for the tips. I tried https and Kaspesky web console came up... I recently upgraded KAV console and it must have installed the we console on the same port. I removed KAV web console, restarted the Jira service and now it is up and running agai. Many Thanks!

[Dirk Ronsmans]

Awesome!