Hey @Omar Rondelli ,
Could you gather/share some more information?
with only the message that it's not starting we can't do much I'm afraid.
Well you say the service was started but the software is not (or Jira Software is not).
The name of the service could have change after your upgrade. You can always see if there is a tomcat process running.
I would however check the logs first to see if there is an error message, perhaps a DB connection gone wrong?
startup.bat is just the same as the service would do but then in a commandline window.
If your service is no longer there it could be renamed or you didn't check to install it as a service during the upgrade
To recreate it as a service you can follow these instructions: https://confluence.atlassian.com/adminjiraserver/running-jira-applications-as-a-windows-service-938847902.html
The fact that is it is stuck means you have to wait :)
The empty response seems to come from your tomcat then. Did you try http and https?
Since we are a community of volunteers I'm just trying to get as much information as possible to try and guess what is going on. If you feel like all settings are perfect and obvious then feel free to open a a support ticket with Atlassian directly. (https://support.atlassian.com/contact)
Only trying to help with very limited information here ;-)
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