Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Slack integration not automatically creating links

Maybe I am remembering incorrectly, or not understanding this, but doesn't the Jira Cloud integration for Slack (Atlassian's) automatically take a ticket ID and make it a link?

I thought I should be able to write a message in Slack referencing ticket PS-123 and have that show up as a link to the ticket in Jira.

Is this not correct? If it is, I cannot get it to work for some reason...

1 answer

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team May 08, 2020

Hey Christopher, welcome to the Community!

The feature you're describing is an issue preview or unfurl:

Jia+Slack+3

To get this working, you'll need to connect your Slack channel to a project in Jira. Each Jira project that you want to have unfurls for will need to be connected to the channel.

  1. Type /jira connect in the Slack channel you want to get issue previews in
  2. Use the dropdowns in the channel to select which Jira instance/project you want to connect to (and then click the green Connect button)
  3. (optional) click through to Jira (with the Manage button in the confirmation you saw in Slack) to adjust which actions trigger a Jira notification. If you want unfurls only, just remove all the notification triggers and click Save changes in Jira. Example of a notification configuration that does unfurls only:
    image.png
    No triggers but still having the channel connection will do unfurls for the project without other notifications.

Cheers,
Daniel

Thank you, Daniel!

That was exactly what I was looking for. I thought of this, but was under the impression that it was just for adding notifications, which I already have a dedicate channel for.

This works perfectly!

How to do this for the whole workspace? or multiple channels or DMs at once. Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

99 views 5 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you