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Slack integration not automatically creating links

Maybe I am remembering incorrectly, or not understanding this, but doesn't the Jira Cloud integration for Slack (Atlassian's) automatically take a ticket ID and make it a link?

I thought I should be able to write a message in Slack referencing ticket PS-123 and have that show up as a link to the ticket in Jira.

Is this not correct? If it is, I cannot get it to work for some reason...

1 answer

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Daniel Eads Atlassian Team May 08, 2020

Hey Christopher, welcome to the Community!

The feature you're describing is an issue preview or unfurl:


To get this working, you'll need to connect your Slack channel to a project in Jira. Each Jira project that you want to have unfurls for will need to be connected to the channel.

  1. Type /jira connect in the Slack channel you want to get issue previews in
  2. Use the dropdowns in the channel to select which Jira instance/project you want to connect to (and then click the green Connect button)
  3. (optional) click through to Jira (with the Manage button in the confirmation you saw in Slack) to adjust which actions trigger a Jira notification. If you want unfurls only, just remove all the notification triggers and click Save changes in Jira. Example of a notification configuration that does unfurls only:
    No triggers but still having the channel connection will do unfurls for the project without other notifications.


Thank you, Daniel!

That was exactly what I was looking for. I thought of this, but was under the impression that it was just for adding notifications, which I already have a dedicate channel for.

This works perfectly!

How to do this for the whole workspace? or multiple channels or DMs at once. Thanks

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