Maybe I am remembering incorrectly, or not understanding this, but doesn't the Jira Cloud integration for Slack (Atlassian's) automatically take a ticket ID and make it a link?
I thought I should be able to write a message in Slack referencing ticket PS-123 and have that show up as a link to the ticket in Jira.
Is this not correct? If it is, I cannot get it to work for some reason...
Hey Christopher, welcome to the Community!
The feature you're describing is an issue preview or unfurl:
To get this working, you'll need to connect your Slack channel to a project in Jira. Each Jira project that you want to have unfurls for will need to be connected to the channel.
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