Maybe I am remembering incorrectly, or not understanding this, but doesn't the Jira Cloud integration for Slack (Atlassian's) automatically take a ticket ID and make it a link?
I thought I should be able to write a message in Slack referencing ticket PS-123 and have that show up as a link to the ticket in Jira.
Is this not correct? If it is, I cannot get it to work for some reason...
Hey Christopher, welcome to the Community!
The feature you're describing is an issue preview or unfurl:
To get this working, you'll need to connect your Slack channel to a project in Jira. Each Jira project that you want to have unfurls for will need to be connected to the channel.
Cheers,
Daniel
Thank you, Daniel!
That was exactly what I was looking for. I thought of this, but was under the impression that it was just for adding notifications, which I already have a dedicate channel for.
This works perfectly!
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How to do this for the whole workspace? or multiple channels or DMs at once. Thanks
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I do not want it to show the Jira ticket summary beneath every message. I remember there was a way that we could have the issue name hyperlinked! in that way whenever i was writing my message and it has CPT-1234, when post that message to the channel, it was not showing extra stuff, it was just make the CPT-1234 hyperlinked so everyone could click on it and the jira ticket was opening in browser tab. Can you help me to implement this for our channel?
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Hi @Mohamad Eghlima , welcome to the Community!
The previews for the native Slack and Jira Cloud integration can be managed per-channel or per-user with the /jira previews command in Slack.
However, there is no functionality in the official app that changes an issue key (e.g. KEY-123) into a hyperlink. Jira, Confluence, and other Atlassian applications will try to convert these keys to hyperlinks if the issues are on the same Jira site or app-linked together. Perhaps that might be where you remember this functionality coming from.
If you do not wish to use previews, you could still drop a full URL (https://yoursite.atlassian.net/browse/JIRA-123) to create a link to the issue.
Cheers,
Daniel | Atlassian Support
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I see.
People would probably prefer to just type XXX-123 and then this gets underlined and becomes a hyperlink to the ticket automatically.
That would be nice, because if I would type XXX-123, XXX-124, XXX-125 I certainly don't want three previews to be created.
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Seconded, unfurling is far too spammy especially in standups where multiple people are posting lists of task numbers. A hyperlink would be far better!
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@Daniel Eads Can you please help me understand why this doesn't work at all for me unless i paste a full url to the ticket?
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