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Is there a way to set reporter to a non user so that users without a Jira account can enter an issue? I know I can set reporter using reporter accountId but can I specify a reporter by email address if they do not have an account?
If not, how do you keep track of who entered an issue if they do not have an account?
In that case, you can't. Either a reporter is anonymous or someone with a Jira account.
Sounds to me you want to use Jira Service Management capabilities. Here you can setup an email address and let people send emails to create an issue (request). Users will become customers (their email address will be recorded in Jira), but not use a Jira license.
Hi @Steven Lloyd ,
Welcome to the community.
You should use a PUT with:
https://<your site>.atlassian.net/rest/api/latest/issue/<your issue key>
That should do it.
My bad, just change assignee to reporter. Then you get this:
I'll update my original post.