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Select List (single choice) custom field not showing value on email (smart.value)

Edited

Hi everyone,

I am unable to display value from custom field on an email notification via Automation.

Field Name: Beneficiary Team  (Field Type: Select List (single choice)

FieldId: 12010

on the automation email, i set the following:


* Beneficiary Team: <a> {{issue.Beneficiary Team_12010}} </a>

* Beneficiary Team: <a> {{issue.12010.value}} </a>

* Beneficiary Team: <a> {{issue.Beneficiary Team}} </a>


* Beneficiary Team: <a> {{issue.Beneficiary Team.value}} </a>

* Beneficiary Team: <a> {{issue.field_Beneficiary Team.value}} </a>

* Beneficiary Team: <a> {{issue.field_12010.value}} </a>
* Beneficiary Team: <a> {{issue.field_12010}} </a>

 


But not able to get any results on my email. 

 

1 answer

1 accepted

0 votes
Answer accepted
S Naveen Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 11, 2023

Hi @Joao Borges

Thank you for reaching out to the Atlassian community!

Please try to use as below in the email body and see if you get the value of the field.

{{issue.customfield_10252.value}}

Thanks

@S Naveen Kumar  no luck. I tried the above yesterday as well while performing my tests and value is not displaying.

S Naveen Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 12, 2023

@Joao Borges ,

Could you please share the whole Automation rule here to check?

@S Naveen Kumar  Any updates on this ? Thanks for looking into it 

S Naveen Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 12, 2023

Hi @Joao Borges ,

Could you try as below within the email body?

Jira Configuration - Python Jira 2023-10-12 at 8.24.50 PM

I think the above should help you get the values of the beneficiary team.

@S Naveen Kumar  thank you , it worked.  Funny how I have tried so many options and no luck !!! I appreciate your help

Like S Naveen Kumar likes this

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