SSO and the jira-software-user group

Michael Wooten
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February 23, 2024

We have SSO setup and when users log in for the first time, they automatically get added to the jira-software-user group.

All works well.

If a user has not logged into Jira for an extended time, we remove them from the jira-software-user group.

However, if a user returns, SSO no longer adds them to the jira-software-users group. We have to do it manually.

What are we missing? How can we revoke their Jira license (for us, removing the user from jira-software-user) in such a way that should the user return, SSO can still add them to jira-software-user?

Jira Version 9.12.2


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