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Run Escalation service for multiple states (script runner)
Frank Racioppi
October 11, 2017 edited
I am looking for a way of sending an automated email when a field is blank after a certain amount of days. Usually I would accomplish this with Escalation Services. However, this new application has 10 states and 4 permutations - I am trying to avoid implementing an escalation service loop 40 different times.
Is there a way to put in a case statement similar to the pseduocode below?
Case1: If state is in In progress run action 91
Case2: If state is in To Do run action 101
Case3: if state is in Another State run action 111
Specifically I need help with the code. Thinking of switch statement, but don't know where to begin
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