Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Ricksoft Gantt chart import of .mpp file

Using WBS Gantt chart, I am trying to import a .mpp file. Seems to work for a simple project, but a larger one gives me this error. Any ideas ?image.pnge following error 

1 answer

Hello Patrick

Thank you for bringing this behavior to our attention and creating this Community Question.

There could be two reasons why your upload is failing:

  1. The file is larger than 6MB and may generate an error. Which in this case, we recommend reducing the file size before importing by splitting tasks in different imports, for example.
  2. If you are running MS Project version 2204 (Build 15128.20178) or higher, we have found an issue that may prevent WBS Gantt-Chart imports to work properly. If that is the case, rolling back MS Project to version 2204 (Build 15028.20228) and re-saving the mpp file may work around this problem.
  • Perform this workaround at your own risk.

    1 Open MS Project.

    2 Disable automatic updates from Account → Office Updates.

    3 Run the command prompt as administrator.

    4 Execute the following command.
    Screen Shot 2022-06-15 at 10.34.36.png
    5 Execute the following command to roll back Office to version 15028-20228

    Screen Shot 2022-06-15 at 10.35.22.png
    6 Wait for rollback to complete.

    7 Go to Account → About Project and check that the version has been rolled back to 15028-20228.

    8 Open the mpp file that cannot be imported correctly and save it as a separate file with a name.

    9 Run the import using the newly saved mpp file.

    We are currently working in a bugfix for this. However, at the moment, we can't set an ETA for the bug fix since it will depend on the team's backlog and analysis of the issue's complexity.
    You can follow on new releases by clicking in the Watch App link in the Atlassian Marketplace page.

We are currently working in a bugfix for this. However, at the moment, we can't set an ETA for it since it will depend on the dev teams' backlog and analysis of the issue complexity.
You can follow up on new releases by clicking in the Watch App option available in WBS Gantt Chart Atlassian Marketplace listing page.

We hope this helps to address your issue. But should you still need assistance or have any other questions, please contact us anytime. We will be happy to help.

Wish you have a great day ahead!

Kind Regards,
Alessandro C. | Support Engineer
Ricksoft Support Team

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,862 views 37 49
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you