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Reference of a attachment file on html field is invalid. I can't associate the content with a file

We use the Jira API to get some info about issues to use on our system.

One of the fields is a custom HTML to send a video or image.

When I get the content of this field on the Jira API, for some issues, the content is like: `!ac5f3bec-91f9-454f-ae8c-a44303f20877|width=100%!`

The problem is that this uuid string is not referenced on the attachment list, so we cannot identify which of the attachments is on the field.

I try also get renderedFields, but in this case, the return is that Jira can't render the field because it does not found the file! The error: `Unable to render embedded object: File (ac5f3bec-91f9-454f-ae8c-a44303f20877) not found.`

 

Does anyone have any idea how i can solve this problem?

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