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Recurring tasks to create tickets for each user in organization

Hi all!

I'm looking for a solution to create a ticket for each individual in a group based on a specified cadence. For instance, I want every users in Jira to do a particular task, such as review a Confluence page, once a year. Since the user list in the group can change, I want to find a way to assign the ticket to each individual user automatically.

Our Groups are managed through our Active Directory integration. So new users are added on hire, and removed on no-longer employed.

I know that I can create a task for each individual user and create a step to clone an existing ticket, but that's not going to work.

So to summarize, looking for the following workflow:

* Date is hit, say Jan 1 of each year

* Ticket is created for each individual in our organization or a particular group

* Those users get notified that they need to do something


1 answer

0 votes
Karyna Tyrnavska _SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Jun 22, 2022

Hi, @Jonathan Domanus !

You need to create a group of users in Jira. I find information about that in Atlassian Support. image.png

After that, you can try out Business Process Manager add-on, developed by my team. This plug-in helps to create tickets for each individual in an organization or a particular group and run it automatically through the workflow.  

  • Also, you can choose the group of users to create tasks with one click. image.png

Thanks! I'll check this out.

Hi @Karyna Tyrnavska _SaaSJet 

I installed the plug-in and have just submitted a support ticket to your team as I'm running into an issue when attempting to create a new template. We just installed the add-on to test it out and see if it'll work for our team.


It looks like this plug-in won't work for us. Looks like your add-on requires the individuals to fill out a form, but I'm wanting to simply create the tickets for them, with all of the fields filled out, then they process them accordingly. Thanks anyway.

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