Hi @Esther Strom_ ACP-JA
(I'm with the team working on Exalate)
You can use Exalate in case you would decide to separate out the JIra Service Desk and the Jira Software. Exalate would then sync the Jira SD tickets on one instance with the Jira Software issues on the other instance.
It is a good question if 2 factor authentication is required for Jira SD customers.
Looking at the documentation (available here) I find following details
You can only enforce two-step verification on user accounts from your verified domains. Users with accounts that have access to your products, but which are either self-managed, or managed by another domain, and which have not had two-step verification enabled, will continue to be able to log in without using two-step verification.
It looks like that you can enable 2FA for your own domain, and keep normal authentication for all the rest.
But of course - the proof of the pudding is in the eating
Francis
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