Which App - if any - is the best to use for capacity and resource management

[Anneliese Pretorius]

Projects are non-agile, Team Managed, created in Work Management section of Software

[Ragvi Ttpt · Accepted solution]

Hi Joe,

Thanks for the update. But I think you guys do have a solution to this. There is a string function called "wikiToHTML" . That seems to have fixed my issue. 

Eg.

{{{wikiToHTML(%{00001})}}} 

[Gülçin Nacak]

Hi @Ragvi Ttpt  ,

I have same problem. How did you solved this problem ? 

[Raghavi Tatiparti - NOAA Affiliate]

Hi,

I have mentioned the solution to my question in the thread you replied to !!.

There is a string function called "wikiToHTML" . That seems to have fixed my issue. 

Eg.

{{{wikiToHTML(%{00001})}}} 

Hope that helps.

[Utku Kamacı]

Hello @Ragvi Ttpt ,

We want to try it. Where should we implement this function? Can you please explain in detail? We are processing outlook mails to Jira Service Desk. Should we add script to call this function in create transition?

Thanks

[Raghavi Tatiparti - NOAA Affiliate]

I am using this in the PostFunction of a transition, which is when we send emails out. So I have this in the body of the Email. 

If you are creating tickets in the service desk via emails then you could try adding this during your Create transition in the PostFunction , before the re-indexing and Issue created events are fired.

[desarrollo]

Hello @Raghavi Tatiparti - NOAA Affiliate

We have an incident where some emails sent from another ticketing system are not formatted correctly in Jira, in their emails they use tables for signatures and the Jira does not format it correctly.

Could you tell me how you used the {{{wikiToHTML (% {00001})}}} to format the emails?

Thanks and best regards,

Gustavo Monsalve

[Saad]

I have the same issue

[Theinvisibleman]

Hey there Ragvi, as far as I know this is not possible in Jira out of the box. We do however have a feature request for this here : JRASERVER-65358.

Feel free to check it out, and if it matches your requirements, don't forget to Vote for it to show support and interest, as well as Watch the request, so that you will get notifications whenever there are any updates to it.