My Service Desk email channel stopped processing emails. Although the connection log shows only success and emails are being marked as processed, no new issues are being created.After digging deeper I found our about Mail ProcessorJobRunner.In logs, during the email processing, I see errorRuntimeException: Unable to read next message IOException: invalid characters encountered in base64 dataIn this case, my approach was to find the JIRA table where pulled emails are stored and remove the mail item. But it makes me wonder if one problematic email would stop the whole queue and block any further email processing.Help will be greatly appreciated!

It turned out that recreating the Service Desk mail channel fixed the issue. More details available here:https://jira.atlassian.com/browse/JSDSERVER-5096https://jira.atlassian.com/browse/JSDSERVER-5094

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Which tables stores JIRA Service Desk emails waiting for processing?

Webhook not working

I have setup a manually triggered webhook automation from a Jira Server to Jira Cloud, however it's saying there is no issue data when received.
2022-03-14 14_30_16-Project automation - Jira.png