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Unable to login to jira

Ayushi Kapoor
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May 4, 2023

Some of the users of my project are not able to login to jira now and getting an error message that says "We could not give you access. Use another email and try again". Though they were able to access jira till yesterday. Please suggest how this issue can be resolved.

Thanks.image (2).png

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Ignacio Pulgar
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June 15, 2018

Yes, you need to be a member of the 'site-administrators' group (or site-admins, not sure at this moment of the exact literal).

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Eduardo G.D.
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June 15, 2018

Hi Ignacio,

 

You were right, my userwss added to site-admin group and I can manage the users now.

 

Thanks foy your help!

Eduardo

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